Customer Experience Representative

3 days ago


Country Club Hills, Illinois, United States International Code Council Full time

**Job Summary**

The International Code Council is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

**Key Responsibilities:**

  • Respond promptly to customer inquiries, providing timely and accurate information and support.
  • Resolve customer issues directly, or coordinate with other team members to ensure seamless resolution.
  • Support customer event registrations, including large events and conferences.
  • Complete other projects and tasks as assigned, ensuring timely and accurate completion.

**Requirements:**

  • High school diploma or equivalent.
  • Excellent written and verbal communication skills.
  • Pleasant and friendly demeanor.
  • Ability to adapt quickly to changing policies and customer expectations.
  • Team mentality with commitment to working with various departments and customer types.
  • Adequate computer skills for managing multiple systems.

**Salary:** $45,000-$55,000



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