Bilingual Service Associate

2 weeks ago


Los Angeles, California, United States New Leaf Staffing, Inc. Full time
Join Our Team:
">New Leaf Staffing, Inc. is proud to offer a challenging and rewarding career opportunity as a Bilingual Service Associate in Pasadena. As a key member of our support staff, you will play a vital role in delivering exceptional customer service to our clients, communicating effectively with diverse stakeholders, and contributing to the growth and success of our organization.

We are looking for a highly motivated and results-driven individual with excellent communication skills, a strong background in customer service, and the ability to work effectively in a fast-paced environment. If you are passionate about delivering outstanding customer experiences and have a desire to grow and develop your skills, we encourage you to apply for this exciting opportunity.

About the Role:
">
  • Answer incoming calls from customers, including members, providers, health plans, insurance brokers, and hospitals, in accordance with HIPAA guidelines.
  • Document all communications involving beneficiary and provider contacts.
  • Coordinate complete resolution of service issues by interfacing with other departments, including Eligibility, Benefits, Claims, and any other departments internally.
  • Learns required measures of health information regulations.
  • Develops an understanding of the grievance and appeals process available to dissatisfied beneficiaries and providers.

Requirements:
">
  • High school graduate or equivalent.
  • 1 year call center/customer service experience in a healthcare setting.

What We Offer:
">
  • A competitive salary range of $45,000 - $55,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Ongoing training and development opportunities to enhance your skills and knowledge.


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