IT Support Specialist

1 day ago


Los Angeles, California, United States WELLNEST EMOTIONAL HEALTH & WELLNESS Full time

The IT Support Specialist role at Wellnest Emotional Health & Wellness is an exciting opportunity for a highly skilled and bilingual professional to join our team. The ideal candidate will possess a high school diploma and be fluent in Spanish, with excellent communication and interpersonal skills.

About the Role
  • This position requires the ability to perform patient care functions, including client enrollment, financial information collection, and case management in our EHR system.
Key Responsibilities:
  • Client Enrollment: Facilitate client enrollment for services, ensuring accurate and timely completion of necessary paperwork.
  • Financial Information Collection: Collect DMH financial information from clients and obtain signatures, maintaining confidentiality and adhering to all relevant laws and regulations.
  • Case Management: Open client cases in our EHR system, tracking progress and communicating effectively with clients and stakeholders.
  • Customer Service: Answer calls regarding services and statuses of cases, providing exceptional support and resolving issues promptly.
  • Screens for Health Insurance: Screen clients for health insurance, verifying eligibility and facilitating access to necessary resources.
  • Reviews Legal Documents: Review legal documents and verify client Medi-Cal or Other Health Insurance, ensuring compliance with all relevant laws and regulations.
Requirements:
  • A minimum of a high school diploma is required, with preference given to candidates with one year of mental health care-related experience or commensurate healthcare experience.
  • Bilingual Spanish speaking skills are essential, with fluency in both English and Spanish.
Compensation and Benefits:
  • We offer a competitive annualized salary range of $34,528 - $44,096, as well as a $3,000 annual bilingual Spanish differential.
  • In addition, we provide a $10,000/year stipend to build a personalized health benefits package, as well as an employer-paid $50,000 life insurance policy.
  • Our company also offers a 401(k) company match and profit-sharing contribution benefit, promoting long-term financial security and stability.


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