Customer Service Representative

2 weeks ago


Newark, Texas, United States Eagle Mountain International Church, Inc. Full time
Job Overview

Position: Customer Service Representative at Eagle Mountain International Church, Inc.

We are seeking a committed Customer Service Representative to enhance our operations at Eagle Mountain International Church, Inc. In this role, you will be essential in delivering an exceptional shopping experience for our patrons while assisting in the efficient management of our retail space.

Primary Responsibilities:

  • Guiding customers in finding products and offering detailed product insights.
  • Utilizing point-of-sale systems for processing transactions and managing orders.
  • Ensuring shelves are well-stocked and displays are appealing.
  • Facilitating volunteer coordination as needed.
  • Effectively addressing customer inquiries and requests.
  • Collaborating with colleagues and departments to support events and supply needs.
  • Overseeing inventory management and initiating restock orders.
  • Maintaining accurate records and managing returns/exchanges.
  • Preparing for and executing annual inventory evaluations.

Qualifications:

  • Familiarity with Christian literature and publishers is advantageous.
  • Excellent communication and interpersonal skills.
  • Flexibility to work varied hours, including evenings and weekends.
  • Competence in using computers and standard office applications.
  • Experience in customer service and inventory oversight.

Essential Attributes:

  • Meticulous and organized approach to tasks.
  • Collaborative team member with a positive demeanor.
  • Capability to manage physical tasks, including lifting items up to 30 lbs.
  • Ability to make prompt decisions in critical situations.
  • Adaptability to shifting work schedules and environments.
  • Self-driven and proactive in completing responsibilities.

Additional Expectations:

  • Alignment with the core values and beliefs of Eagle Mountain International Church.
  • Strong dedication to teamwork and community.
  • Consistent attendance and participation in church activities.
  • Supportive of leadership and fellow team members.
  • Exemplifies servant leadership qualities.
  • Ability to foster and maintain positive relationships with diverse individuals.
  • Resourceful and capable of making informed decisions independently.
  • Responsive to urgent matters and demonstrates sound judgment.


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