Customer Service Representative

2 months ago


Newark, Texas, United States Eagle Mountain International Church, Inc. Full time
Job Overview

Position: Customer Service Representative at Eagle Mountain International Church, Inc.

We are seeking a committed Customer Service Representative to enhance our operations at Eagle Mountain International Church, Inc. In this role, you will be essential in delivering an exceptional shopping experience for our patrons while supporting the bookstore's daily functions.

Primary Responsibilities:

  • Guiding customers in finding products and offering detailed information.
  • Utilizing POS systems for processing sales and managing orders.
  • Ensuring shelves are well-stocked and merchandise is displayed attractively.
  • Coordinating volunteer activities as needed.
  • Effectively addressing customer inquiries and requests.
  • Collaborating with colleagues and other departments for event logistics and material procurement.
  • Overseeing inventory management and placing orders for replenishment.
  • Maintaining accurate records and managing returns/exchanges.
  • Preparing for and executing annual inventory evaluations.

Qualifications:

  • Familiarity with Christian literature and publishers is preferred.
  • Excellent interpersonal and communication abilities.
  • Willingness to work flexible hours, including evenings and weekends.
  • Competence in using computers and basic office applications.
  • Experience in customer service and inventory management.

Essential Attributes:

  • Detail-oriented with strong organizational skills.
  • A collaborative team player with a positive demeanor.
  • Capability to manage physical tasks, including lifting items up to 30 lbs.
  • Quick thinking and decision-making skills in urgent situations.
  • Flexibility to adapt to changing schedules and environments.
  • Self-motivated and proactive in task management.

Additional Expectations:

  • Alignment with the values and principles of Eagle Mountain International Church.
  • Strong dedication to teamwork and community.
  • Regular participation in church activities.
  • Supportive attitude towards leadership and peers.
  • Exemplifying servant leadership qualities.
  • Ability to foster and maintain positive relationships with diverse individuals.
  • Resourcefulness and the ability to make informed decisions independently.
  • Responsiveness to urgent matters and exercising sound judgment.


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