Mail Clerk Assistant

16 hours ago


Austin, Texas, United States 360training Full time
About 360training

360training is a rapidly growing leader in online training and certification across a wide range of industries and professions. We provide customers with the regulated training they need to get and keep the jobs they want.

Job Summary

We are seeking an outgoing and customer-service oriented Fulfillment Coordinator to join our growing team in Austin, TX. This role will be responsible for responding to JIRA tickets, preparing certifications and other fulfillment orders, and escalating issues to the proper person as needed.

Responsibilities
  • Review and disperse mail to appropriate departments
  • Sorting incoming and outgoing mail by department or recipient
  • Maintaining the mailroom
  • Scan and file returned mail
  • Keep the mailroom clean and organized, and ensure it's stocked with supplies
  • Report work orders and safety hazards to the manager/supervisor
  • Process outgoing mail, weigh it, and calculate the correct postage
  • Use mail machines like postage meters, photocopying machines, and mail folding and inserting machines
  • Respond to Customer Support inquiries
  • Provide clear communication in all interactions
  • Create and resolve all JIRA work order tickets
  • Maintain records of receipts, mailing dates, mail volume, package weights, and shipping costs etc.
  • Creates and maintains reports concerning delivery volumes, productivity, and compliance
  • Assist with office supplies and vendor relationships
  • Ensure accountable inventory and fulfillment practices for all aspects of the company
  • Performs all other tasks as directed
Qualifications
  • Attention to detail
  • Ability to enter data
  • Experience with excel and computer skills
  • Strong organizational skills
  • Work independently and in a fast-paced environment
  • Some mailroom experience preferred


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