Branch Operations Assistant Manager

2 weeks ago

Cedar Key, Florida, United States Seacoast Bank Full time
Job Overview

POSITION SUMMARY:

The Branch Operations Assistant Manager plays a pivotal role in supporting the development and execution of strategies aimed at enhancing branch profitability and overall performance. This position is integral in guiding and nurturing the branch team, ensuring optimal branch outcomes under the supervision of the Banking Center Manager. Building trust and confidence with colleagues and clients through integrity and authenticity is essential.

KEY RESPONSIBILITIES:

Leadership Responsibilities

  • Collaborate with the Banking Center Manager to evaluate and mentor branch personnel, providing constructive feedback to enhance team effectiveness and accountability.
  • Assist the Banking Center Manager in all facets of team management, including recruitment, training, scheduling, and employee relations, while serving as the primary contact for complex issues.
  • Fulfill talent management responsibilities, focusing on succession planning, attracting top talent, and fostering a strong talent pipeline.
  • Establish trusting and cooperative relationships with both customers and team members, promoting a positive work environment through team recognition and morale-building activities.
  • Act as a bank ambassador by promoting brand awareness at community and civic events.
  • Seek out educational opportunities to enhance leadership capabilities.
  • Exhibit proficiency in customer-facing technology, guiding customers in utilizing self-service products and processes.

Performance Management Duties

  • Ensure consistent application of the Community Bank playbook to drive branch success.
  • Encourage activities that lead to consumer loan growth.
  • Work with staff to promote genuine customer interactions through Relationship Builder coaching and assessments.
  • Develop and maintain a robust network of community and business leaders to generate additional business through referrals.
  • Build partnerships with internal business leaders to enhance service delivery.
  • Compile and prepare various reports for branch and management review as assigned.
  • Balance business objectives with customer needs while managing potential risks to the institution.

Operational Responsibilities

  • Collaborate with the BSA to ensure compliance with AML/BSA regulations, operational protocols, audit standards, and security measures; communicate updates to team members.
  • Adhere to ethical sales practices in line with the Associate Code of Conduct, prioritizing customer interests when offering additional products and services.
  • Ensure compliance with safety and security protocols, serving as the primary security contact and business continuity leader for the branch.
  • Be prepared to fulfill various roles within the branch as necessary, including Teller and Client Advisor positions.
  • Assist customers with notary services and signature guarantees.
  • Oversee KYC Memo and RFI responsibilities.
  • Uphold Seacoast Bank's Code of Conduct at all times.

Business Development and Credit Knowledge

  • Identify and source Treasury Management solutions and small business lending opportunities.
  • Maintain a comprehensive understanding of consumer products and services, with a focus on consumer lending.
  • Demonstrate extensive knowledge of small business deposit services and a working knowledge of lending products.

EDUCATION AND EXPERIENCE:

  • High School Diploma or equivalent is required.
  • A college degree or a minimum of 5 years in retail sales and/or financial services experience is required.
  • Proficiency in all consumer lending products and maintenance of an active NMLS registration status is necessary.
  • Exceptional communication skills, both written and verbal, along with strong interpersonal abilities are essential.
  • Proficient in using Desktop, Laptop, Tablet, and Smartphone devices, as well as Microsoft Office Suite software.
  • Able to lead, manage, motivate, and coach team members to achieve desired outcomes.
  • At least 2 years of experience in Consumer Lending is required.
  • Preferred experience includes 2 years in Business Development and 2 years in a supervisory role.

The above statements are intended to outline the general nature and level of work performed by individuals in this position. They are not exhaustive lists of responsibilities, duties, and skills. This job description serves various purposes, including job evaluations, performance reviews, and recruitment. All Associates are expected to adhere to the highest legal and ethical standards applicable to our industry, including compliance with regulatory, legal, and ethical requirements relevant to their roles.

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