Assistant Banquet Manager

4 days ago


Longboat Key, Florida, United States Marriott International Inc Full time

Job Summary

This entry-level management position assists in leading the banquet staff while personally assisting in executing events based on requirements and standards. The successful candidate will assist in developing and directing the team to provide consistent, high-quality service.

Key Responsibilities

  • Assist in managing departmental inventories and assets, including par levels and maintenance of equipment.
  • Maintain attendance logs for banquet employees.
  • Maintain and enforce established sanitation levels.
  • Adhere to and reinforce all standards, policies, and procedures.
  • Ensure employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
  • Order supplies for the department.
  • Use banquet beverage "Use" records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory, and requisitioning liquor.
  • Understand the impact Banquet operations has on the overall success of an event and manage activities to maximize customer satisfaction.
  • Assist in scheduling banquet service staff to forecast and service standards, while maximizing profits.

Leadership and Teamwork

  • Attend and participate in all pertinent meetings.
  • Lead shifts and actively participate in the servicing of events.
  • Apply and continually broaden knowledge of food and wine pairings and cutting-edge cuisine, and overall event presentation.

Customer Service

  • Set a positive example for guest relations.
  • Interact with guests to obtain feedback on product quality and service levels.
  • Respond to and handle guest problems and complaints.
  • Empower employees to provide excellent customer service.
  • Strive to improve service performance.

Human Resources

  • Support a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Ensure employees understand expectations and parameters.
  • Observe service behaviors of employees and provide feedback to individuals.
  • Review comment cards and guest satisfaction results with employees.
  • Communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures.

About Marriott International Inc.

Marriott International Inc. is a global hospitality company that operates a portfolio of brands, including St. Regis Hotels & Resorts. We are committed to delivering exceptional experiences for our guests and providing opportunities for our employees to grow and develop their careers.



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