Customer Service Representative

4 weeks ago


Orlando, Florida, United States Earl Enterprises Full time
Job Summary:

As a Customer Service Representative with Earl Enterprises, you will be responsible for providing exceptional customer service to our guests. This role requires a friendly and prompt demeanor, with the ability to answer calls and respond to inquiries in a timely and professional manner.

Key Responsibilities:
  • Answer all calls within three rings in a prompt and friendly manner.
  • Perform cash check-outs for all servers at the end of their shift.
  • Verify hotel charges against reports.
  • Receive and distribute incoming mail.
  • Keep phone extension lists and employee phone lists up to date and accurate.
  • Take accurate and legible messages and relay them in a timely fashion.
  • Keep all forms used by the department stocked.
  • Ensure the PX sheet is copied and given to the MOD at the beginning of each shift.
  • Prepare the cheat sheet for the following day and distribute it to managers.
  • Log all lost and found items accurately and store valuables in designated areas.
  • Fulfill the "staff guest list" after receiving approval from managers.

Requirements:
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Friendly - Ability to exhibit a cheerful demeanor toward others.
  • Customer Oriented - Ability to take care of customers' needs while following company procedures.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
Additional Information:
Theme Park Earl Enterprises

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