Guest Experience Specialist
1 week ago
WNDR Museum is seeking a highly skilled Guest Experience Specialist to join our team. As an Ambassador, you will play a crucial role in shaping the entire guest experience, providing exceptional customer service, and ensuring a positive interaction with our visitors.
This is a part-time, on-site position in Boston, MA, requiring previous experience in museums, hotels, restaurants, or other guest-facing roles. Ideal candidates value collaboration, are strong communicators, and can adapt to flexible hours.
Key Responsibilities:
- Deliver outstanding customer service, ensuring a warm and welcoming experience for all guests.
- Collaborate with colleagues to achieve seamless communication and effective conflict resolution.
- Contribute to creating an immersive cultural experience by staying informed about museum exhibitions, programs, and events.
- Support the development of a positive and inclusive museum environment, fostering a sense of community among staff and visitors alike.
- Prioritize tasks and manage workload effectively to meet deadlines and deliver high-quality results.
- Cultivate relationships with internal stakeholders, including curators, educators, and marketing teams, to ensure alignment and coordination of efforts.
- Maintain accurate records and reports, adhering to established procedures and protocols.
About Salary:
The estimated annual salary for this position is $50,000-$60,000 based on industry standards and location.
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