Guest Experience Specialist

1 week ago


Étreux, Hauts-de-France, United States wndr museum Full time
Job Overview:

WNDR Museum is seeking a highly skilled Guest Experience Specialist to join our team. As an Ambassador, you will play a crucial role in shaping the entire guest experience, providing exceptional customer service, and ensuring a positive interaction with our visitors.

This is a part-time, on-site position in Boston, MA, requiring previous experience in museums, hotels, restaurants, or other guest-facing roles. Ideal candidates value collaboration, are strong communicators, and can adapt to flexible hours.

Key Responsibilities:

  • Deliver outstanding customer service, ensuring a warm and welcoming experience for all guests.
  • Collaborate with colleagues to achieve seamless communication and effective conflict resolution.
  • Contribute to creating an immersive cultural experience by staying informed about museum exhibitions, programs, and events.
  • Support the development of a positive and inclusive museum environment, fostering a sense of community among staff and visitors alike.
  • Prioritize tasks and manage workload effectively to meet deadlines and deliver high-quality results.
  • Cultivate relationships with internal stakeholders, including curators, educators, and marketing teams, to ensure alignment and coordination of efforts.
  • Maintain accurate records and reports, adhering to established procedures and protocols.

About Salary:

The estimated annual salary for this position is $50,000-$60,000 based on industry standards and location.



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