IT Support Specialist

1 week ago


Lewisville, Texas, United States Prototype IT Full time
Job Title: IT Help Desk Support Specialist

Prototype:IT is seeking a skilled IT Help Desk Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to clients in a fast-paced and dynamic environment.

Key Responsibilities:
  • Provide remote technical assistance to clients experiencing software or hardware issues.
  • Respond to IT-related incidents and requests in a timely and efficient manner.
  • Troubleshoot and diagnose technical problems, including hardware and software issues, network connectivity, and printing problems.
  • Escalate complex technical issues to appropriate IT staff as needed.
  • Assist with installing and configuring software and hardware for employees.
  • Act as a liaison with 3rd-party vendors to resolve technical issues or coordinate maintenance activities.
  • Maintain accurate records of IT-related incidents, requests, and solutions using a help desk ticketing system.
  • Contribute to the development and maintenance of IT documentation and procedures.
  • Keep up-to-date with emerging trends and technologies in IT support.
  • Approach all encounters with customers and fellow employees in a friendly, service-oriented manner.
  • Maintain compliance with Prototype:IT standards, including regular attendance, grooming, and security guidelines.
About Prototype:IT

Prototype:IT is one of the largest Managed Service Providers in the Dallas-Fort Worth metroplex, located in Lewisville, TX. Founded in 2005, Prototype:IT has been delivering custom IT management services to a growing number of clients throughout the country. With our team of experienced IT technologists, we provide quality support and services that enables them to focus attention away from day-to-day IT challenges and back to their core business.

We are committed to putting our employees first and offer a culture built on our core values: Collaborative, Honest, Agile, Loyal and Knowledge Seeking. Check out how we "CHALK IT Up" on our Facebook page @ https://www.facebook.com/prototypeit/


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