IT Operations Support Specialist

1 week ago


Lewisville, Texas, United States GCB Services LLC Full time
Job Description

At GCB Services LLC, we are seeking a highly skilled IT Operations Support Specialist to join our team. The ideal candidate will have a strong understanding of developing and managing metric-orientated IT processes and the ability to measure, analyze, improve, and control the process after the initial implementation.

Key Responsibilities:

  • Develop and manage metric-orientated IT processes to improve efficiency and effectiveness.
  • Analyze and improve existing processes to ensure they are aligned with business objectives.
  • Collaborate with internal project managers and engineering managers to ensure successful project delivery.
  • Lead a team focused on IT operations and support to achieve business objectives.
  • Provide technical support and guidance to team members to ensure they have the necessary skills and knowledge to perform their duties.
  • Stay up-to-date with the latest IT trends and technologies to ensure GCB Services LLC remains competitive.

Requirements:

  • Strong understanding of developing and managing metric-orientated IT processes.
  • Ability to measure, analyze, improve, and control processes.
  • Previous experience handling day-to-day matters pertaining to IT Operations in the telecommunication industry.
  • Knowledge of root cause analysis and ability to select appropriate metrics for a particular process.
  • Previous experience working on large projects: Manufacturing IT sites.
  • Ability to learn techniques and acquire knowledge in a short period of time.
  • Strong IT skills, including Excel, Visio, and PowerPoint.
  • Understanding of Linux and Windows OS.

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