IT Support Specialist

4 weeks ago


Lewisville, Texas, United States Prototype IT Full time
Job Summary:

Prototype IT is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical assistance to clients who are experiencing software or hardware issues. You will troubleshoot and diagnose technical problems, including hardware and software issues, network connectivity, and printing problems. You will also assist with installing and configuring software and hardware for employees. Additionally, you will maintain accurate records of IT-related incidents, requests, and solutions using a help desk ticketing system. You will be responsible for contributing to the development and maintenance of IT documentation and procedures. You will also be expected to keep up-to-date with emerging trends and technologies in IT support. You will approach all encounters with customers and fellow employees in a friendly, service-oriented manner. You will maintain compliance with IT standards, including regular attendance, grooming, and security guidelines.

Key Responsibilities:

Provide remote technical assistance to clients who are experiencing software or hardware issues.
Troubleshoot and diagnose technical problems, including hardware and software issues, network connectivity, and printing problems.
Assist with installing and configuring software and hardware for employees.
Maintain accurate records of IT-related incidents, requests, and solutions using a help desk ticketing system.
Contribute to the development and maintenance of IT documentation and procedures.
Keep up-to-date with emerging trends and technologies in IT support.
Approach all encounters with customers and fellow employees in a friendly, service-oriented manner.
Maintain compliance with IT standards, including regular attendance, grooming, and security guidelines.

About Prototype IT:

Prototype IT is one of the largest Managed Service Providers in the Dallas-Fort Worth metroplex, located in Lewisville, TX. Founded in 2005, Prototype IT has been delivering custom IT management services to a growing number of clients throughout the country. With our team of experienced IT technologists, we provide quality support and services that enables them to focus attention away from day-to-day IT challenges and back to their core business.

At Prototype IT, we are committed to putting our employees first and offer a culture built on our core values: Collaborative, Honest, Agile, Loyal and Knowledge Seeking.

If you are a motivated and detail-oriented individual who is passionate about IT support, we encourage you to apply for this exciting opportunity.

Requirements:

Minimum of 2 years' experience in a technical support role.
A degree in Information Technology, Computer Science, or equivalent experience.
Strong technical skills in Windows and/or Mac operating systems, Microsoft Office Suite, networking, and remote desktop support.
Excellent communication skills, both written and verbal.
Ability to work effectively with users at all levels of the organization.
Strong problem-solving skills and ability to think creatively to find solutions.
Ability to work independently and as part of a team.
IT industry certifications, such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP), are a plus.

What We Offer:

Competitive salary and benefits package.
Opportunities for professional growth and development.
Collaborative and dynamic work environment.
Recognition and rewards for outstanding performance.
Comprehensive training and support.
Flexible work arrangements.

If you are a motivated and detail-oriented individual who is passionate about IT support, we encourage you to apply for this exciting opportunity.
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