IT Support Specialist
4 weeks ago
Job Summary: We are seeking a skilled IT Support Specialist to join our team at Zillion Technologies, Inc. as a Desktop Support Engineer. The successful candidate will provide technical support and service restoration for daily operations and project efforts in a complex, distributed computing environment.
Key Responsibilities:
- Provide desktop support and service restoration for daily operations and project efforts
- Perform a broad range of IT support services, including PC, MAC, software, hardware, and basic network support
- Collaborate with team members and customers to develop, implement, and continuously improve systems
Requirements:
- 2+ years of relevant experience working in Information Technology supporting and troubleshooting Computers, Printers, Server(s), and other Network issues in a corporate network environment
- Solid understanding of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTP
- Excellent verbal and written communication skills and attention to detail
- Good time management, organization, and multi-tasking skills
- Solid analytical and problem-solving skills
Technical Requirements:
- Knowledge of computer operations and their interfaces
- Working knowledge of communications protocols and networking technology and hardware
- Working knowledge of IT infrastructure architecture
- Windows 10 desktop implementation and support
- Microsoft Office and Office 365 services
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