IT Support Specialist

4 weeks ago


Lewisville, Texas, United States Zillion Technologies, Inc. Full time

Job Summary: We are seeking a skilled IT Support Specialist to join our team at Zillion Technologies, Inc. as a Desktop Support Engineer. The successful candidate will provide technical support and service restoration for daily operations and project efforts in a complex, distributed computing environment.

Key Responsibilities:

  • Provide desktop support and service restoration for daily operations and project efforts
  • Perform a broad range of IT support services, including PC, MAC, software, hardware, and basic network support
  • Collaborate with team members and customers to develop, implement, and continuously improve systems

Requirements:

  • 2+ years of relevant experience working in Information Technology supporting and troubleshooting Computers, Printers, Server(s), and other Network issues in a corporate network environment
  • Solid understanding of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTP
  • Excellent verbal and written communication skills and attention to detail
  • Good time management, organization, and multi-tasking skills
  • Solid analytical and problem-solving skills

Technical Requirements:

  • Knowledge of computer operations and their interfaces
  • Working knowledge of communications protocols and networking technology and hardware
  • Working knowledge of IT infrastructure architecture
  • Windows 10 desktop implementation and support
  • Microsoft Office and Office 365 services

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