Hearing Care Professional

4 days ago

Conway, Arkansas, United States Sonova AG Full time

About Sonova AG:

Sonova AG is a leading provider of hearing healthcare services, committed to delivering exceptional patient care and exceeding expectations.

Job Summary:

We are seeking a highly skilled and motivated Hearing Care Coordinator to work closely with our clinical staff to ensure patients receive quality care and service.

Key Responsibilities:

  • Greet patients with a positive and professional attitude, providing a warm and welcoming environment.
  • Schedule appointments and verify insurance benefits, ensuring seamless communication with patients and healthcare providers.
  • Collect patient intake forms and maintain accurate and up-to-date patient files and notes, adhering to HIPAA regulations.
  • Provide first-level support to patients, answering questions and addressing concerns in a timely and professional manner.
  • Process repairs under the supervision of a licensed Hearing Care Professional, ensuring efficient and effective service delivery.
  • Prepare bank deposits and submit daily reports to finance, maintaining accurate records and ensuring timely financial transactions.
  • Maintain equipment and instruments, ensuring optimal functionality and minimizing downtime.
  • Manage inventory and order supplies as needed, ensuring a well-stocked and efficient work environment.
  • Assist with event planning and logistics for community outreach events, promoting Sonova AG's commitment to community engagement.

Requirements:

  • High School Diploma or equivalent, with an Associate's degree preferred.
  • Prior experience or knowledge with hearing aids is a plus, but not required.
  • Strong verbal and written communication skills, with the ability to effectively interact with patients, healthcare providers, and colleagues.
  • Experience with Microsoft Office and Outlook, with a strong understanding of EMR/EHR systems.
  • Knowledge of HIPAA regulations and a commitment to maintaining patient confidentiality.

Work Environment:

We offer a fast-paced retail clinic environment, with opportunities to make a meaningful difference in patients' lives.

What We Offer:

  • Medical, dental, and vision coverage, ensuring comprehensive health and wellness benefits.
  • 401K with company match, promoting financial security and stability.
  • FREE hearing aids to all employees and discounts for qualified family members, demonstrating Sonova AG's commitment to employee well-being.
  • PTO and holiday time, allowing for relaxation and rejuvenation.
  • No nights or weekends, ensuring a healthy work-life balance.
  • Legal shield and identity theft protection, providing peace of mind and security.
  • 1 floating holiday per year, allowing for personal and professional growth.

Equal Opportunity Employer:

Sonova AG is an equal opportunity employer, committed to treating every person with equal respect and dignity, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

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