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Residential Care Operations Supervisor

2 months ago

Conway, Arkansas, United States Arkansas Government Job Full time

Position Title: Residential Care Shift Manager

Position Overview: The Residential Care Shift Manager plays a crucial role in overseeing the daily operations of direct care personnel within a state-managed facility. This role is governed by applicable state and federal regulations as well as agency policies.

Key Responsibilities:

  • Provide administrative leadership to direct care staff by managing and assessing project assignments, interpreting laws and policies to address issues, and ensuring the safety and well-being of clients in accordance with legal standards.
  • Deliver direct care services to clients as necessary during shifts.
  • Conduct training and supervision for direct care staff on techniques for de-escalation, identifying triggers, and minimizing restraints.
  • Investigate complaints and allegations of abuse or neglect, review administrative issues, and prepare recommendations for action.
  • Monitor the material and equipment needs of staff and clients to aid in budget formulation and justification.
  • Represent the agency at community meetings, hearings, and seminars.
  • Provide technical support to staff and families regarding agency operations and programs.
  • Perform additional duties as assigned.

Essential Knowledge, Skills, and Abilities:

  • Understanding of state and federal regulations governing long-term care facilities and human resources management principles.
  • Familiarity with supervisory practices and procedures.
  • Ability to train staff on relevant laws and techniques for effective client care.
  • Capability to evaluate program effectiveness and recommend improvements.
  • Skill in conducting inspections to ensure compliance with applicable laws and guidelines.
  • Proficiency in researching information and presenting findings in both written and verbal formats.

Minimum Qualifications:

The formal education equivalent of a diploma or completion of an approved Certified Nursing Assistant program, along with three years of experience in direct patient care, including one year in a supervisory role.

Licensure: Must obtain certification as a Certified Nursing Assistant in Arkansas within six months of employment.