Administrative Office Coordinator
2 weeks ago
Benefits:
- 401(k) Plan
- Dental Coverage
- Health Insurance
- Career Advancement Opportunities
- Paid Time Off
- Training and Development Programs
Position Summary
This role involves executing various office administrative functions associated with customer inquiries, job oversight, scheduling, and ensuring customer satisfaction. Responsibilities include general office tasks such as composing correspondence, organizing files, and generating reports.
Key Responsibilities
- Reception Duties
- Manage incoming lead calls and job referrals.
- Deliver exceptional customer service.
- Answer general phone inquiries and welcome visitors.
- Record calls for the weekly call log report.
- Dispatch and Follow-Up
- Handle dispatch of lead calls and job referrals.
- Monitor pending lead calls and follow up on job referrals.
- Evaluate dispatch reports for efficiency.
- Scheduling and Administrative Support
- Organize production schedules and oversee logistics.
- Manage on-call schedules.
- Perform general administrative tasks.
Required Experience and Skills
A minimum of one year of experience in a business environment is essential.
Excellent customer service, administrative, and both verbal and written communication skills are required.
Experience in the commercial cleaning, restoration, or insurance sectors is mandatory.
Educational Background
A high school diploma or GED is required.
An associate's or bachelor's degree is preferred.
Work Environment and Physical Requirements
This position is primarily sedentary within an office setting. However, it does involve filing tasks that require the ability to lift files, open filing cabinets, and occasionally bend or stand on a stool.
Working Hours
This is a full-time role with standard hours. Flexibility in hours may be necessary based on business demands. On-call rotation is part of the responsibilities, and the provision of a work cell phone and laptop or tablet will be included.
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