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Business Development Associate

1 month ago

Clifton, New Jersey, United States The Challenge Printing Company Inc Full time

The Challenge Printing Company Inc is seeking a highly skilled Business Development Associate - Customer Service to join our team.

We offer a competitive salary of $75,000 per year, plus benefits and opportunities for growth.

About the Role

This role will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met in a timely and professional manner. This includes building strong relationships with clients, responding to inquiries, resolving issues, and collaborating with internal teams to deliver results.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will also possess a strong understanding of customer service principles and practices, with experience in a business-to-business setting preferred.

Key Responsibilities
  • Provide exceptional customer service and support to clients via phone, email, or other channels.
  • Build and maintain strong relationships with clients, identifying opportunities to improve satisfaction and loyalty.
  • Respond to client inquiries, resolve issues promptly, and escalate complex problems to senior staff as needed.
  • Collaborate with internal teams, including sales, operations, and quality assurance, to ensure seamless delivery of services.
  • Monitor and analyze customer feedback, making recommendations for process improvements.
Requirements
  • Bachelor's degree in a related field (e.g., business, communications, marketing).
  • Minimum 2 years of experience in customer service or a related field, preferably in a business-to-business setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Strong understanding of customer service principles and practices.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and CRM software (Salesforce a plus).
What We Offer

At The Challenge Printing Company Inc, we offer a dynamic and supportive work environment, with opportunities for growth and development. Our comprehensive benefits package includes:

  • A competitive salary of $75,000 per year.
  • Medical, dental, and vision insurance.
  • Retirement plan matching.
  • Tuition reimbursement program.
  • Flexible work arrangements, including telecommuting options.