Luxury Service Associate
4 days ago
Luxury Service Associate
About the Job:We are seeking a highly skilled Luxury Service Associate to join our team at Mira Vie at Clifton. This is a per-diem position that requires exceptional customer service skills and attention to detail.
In this role, you will be the first point of contact for our customers and will provide support to sales and marketing as well as the business office. You will also be responsible for managing the lobby experience, ensuring that it is clean, neat, and inviting.
The estimated salary for this position is $18-$22 per hour, depending on experience. Benefits include medical, dental, and vision insurance, paid time off, 401k retirement plan, life insurance, and a team member assistance program.
Responsibilities:
- Greet all visitors and answer incoming calls in a professional and respectful manner.
- Monitor entry area for visitors and guests, greet and direct as necessary, answer incoming telephone calls and resident calls, forward and take messages, receive and send packages for residents, assist with residents who request assistance with mailing letters and packages.
- Manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member, respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available, facilitate experiences/tours of community as needed.
- Process new resident documentation, maintain resident files and documentation while maintaining confidentiality.
- Promote and encourage residents to participate in activities.
- FOLLOW company policies and procedures.
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