Technical Support Specialist Lead
3 weeks ago
Burnetts Staffing is seeking a seasoned and customer-oriented Senior Product Support Specialist to enhance our team. This key role involves handling complex technical issues related to our Video Surveillance as a Service (VSaaS) platform, ensuring optimal performance of both software and hardware.
You will mentor junior staff, resolve advanced challenges, and actively contribute to refining our platform and support systems.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Minimum 5 years of experience in technical support or a related field
- Strong knowledge of cloud software is preferred
Compensation: $80k-$95k annually
Benefits:
- Healthcare programs
- Vision Insurance
- Dental Insurance
- Paid holidays
- Wellness/fitness benefits
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