Technical Support Specialist Lead

3 weeks ago


Dallas, Texas, United States Burnetts Staffing Full time
Job Overview

Burnetts Staffing is seeking a seasoned and customer-oriented Senior Product Support Specialist to enhance our team. This key role involves handling complex technical issues related to our Video Surveillance as a Service (VSaaS) platform, ensuring optimal performance of both software and hardware.

You will mentor junior staff, resolve advanced challenges, and actively contribute to refining our platform and support systems.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Minimum 5 years of experience in technical support or a related field
  • Strong knowledge of cloud software is preferred

Compensation: $80k-$95k annually

Benefits:

  • Healthcare programs
  • Vision Insurance
  • Dental Insurance
  • Paid holidays
  • Wellness/fitness benefits

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