Technical Support Specialist
6 hours ago
About the Role
We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will provide exceptional technical assistance to Microsoft enterprise level customers.
Job Description
This is a unique opportunity to work in a fast-paced environment, where you will be responsible for resolving complex technical issues with O365, including Exchange, MS Teams, and Outlook. You will work closely with IT Admins, Techs, and Managers at our customer sites to resolve tickets and provide solutions.
The ideal candidate will have strong problem-solving skills, excellent communication skills, and the ability to work independently as well as part of a team. You should be passionate about technology and learning, with a strong desire to continuously improve your skills and knowledge.
Required Skills and Qualifications
- 1+ year experience in technical or customer support
- Strong researching, problem solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Excellent customer service skills
- Strong time management skills
- Passion for technology and learning
- Some exposure with Microsoft technologies- Ideally some with understanding of what O365 & Active Directory is.
- Certification in a specified supported technology and/or application
- 1-2 years of customer service, Software Support experience or IT operations and/or infrastructure services support
- Strong delivery and presentation skills
- Intermediate to Advance knowledge of MS Office Software: Outlook, Power Point, Excel, etc.
Benefits
- 100% Remote work opportunity
- 6-9 month contract
- Competitive salary ($60,000 - $80,000 per annum)
- Opportunity to work with leading technology companies
Work Arrangement
This is a full-time remote position, requiring flexibility to work any shift between 7am – 7pm MST and any day of the week including Sat & Sun.
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