Senior IT Technical Support Specialist

3 days ago


Dallas, Texas, United States Vets Hired Full time
Job Description
We are seeking a highly skilled IT Support Specialist Senior to join our team at Vets Hired. As a key member of our IT department, you will be responsible for providing technical support to end-users, resolving complex issues, and contributing to the development of IT procedures.

About You
For this role, we are looking for a seasoned IT professional with a strong background in modern desktop and server operating systems, industry-specific computer software, and application support experience with Microsoft Office 365 and mainstream web browsers. You should possess excellent written and oral communication skills, as well as exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Additionally, you should be able to work effectively in a team-oriented, collaborative environment and be able to lead and supervise others as needed.

Key Responsibilities
Your primary responsibilities will include:
  • Providing technical support to end-users, resolving complex issues, and ensuring proper computer operations for business tasks.
  • Coordinating computer moves, add-ons, changes, software upgrades, and configuration enhancements.
  • Managing and leading activities of IT Support Specialists I/II; assisting in helping desk and desktop teams on medium and high-priority projects.
  • Maintaining equipment inventory; creating and maintaining technical documentation.
  • Contributing to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation as necessary.

Salary and Benefits
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as a comprehensive benefits package, including medical, dental, and vision insurance, and a 401(k) retirement plan. Our company culture values employee growth and development, offering opportunities for professional advancement and continuing education.

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