Technical Support Specialist
1 day ago
We are seeking a highly skilled and experienced Technical Support Specialist to join our team as a Medical Device Upgrader. In this role, you will be responsible for performing software upgrades on diagnostic devices found in operating rooms and surgical suites. If you have a strong technical background and excellent communication skills, we encourage you to apply.
About the Role
This is a 100% travel position that requires working evening/night shifts. You will be traveling to facilities throughout the United States and will often require working at various locations. As a Technical Support Specialist, you will be responsible for providing ongoing communication and customer support to on-site hospital staff.
Key Responsibilities
- Performing software upgrades on diagnostic devices found in operating rooms and surgical suites
- Conduct routine checks and records data from product tests after installation and configuration.
- Document and submit daily data while maintaining high standards of product support quality documentation.
- Six-month commitment requiring full time availability and the ability to travel locally, regionally, and nationally for assignments.
- Complete other duties at the discretion of management.
The Ideal Candidate
- Associate degree in biomedical or computer related field or equivalent related technical support of PC experience preferred
- Must have intermediate trouble shooting abilities in the disciplines of electronics, mechanics and electromechanical systems
- Experience as a military technician, computer technician or other complex electronics technician preferred
- Experience supporting automation equipment in a healthcare setting a plus
- A+ certification preferred
- Must be able and willing to work evening and night shifts as needed.
- Must be able to lift up to 70lbs. This position requires a considerable amount of pushing, pulling, stooping, bending and lifting
- Strong communication skills and ability to provide exceptional customer support
- Most possess a valid drivers license and reliable method of transportation to assigned sites
- Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status is required.
- Must be within 45 minutes - 1 hour of a major airport. Candidates within 30 miles of major airport preferred. Weekly travel required.
IQVIA Commercial Field Solutions takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities. With competitive salary range of $28.00 - $30.00 per hour, you will have a great opportunity to advance your technical skills in the medical device industry. Additionally, we offer a range of health and welfare benefits to ensure you have the support you need to succeed.
How to Apply
If you are a motivated and experienced Technical Support Specialist looking for a new challenge, we encourage you to apply. Please note that this position requires a six-month commitment and may involve working evening and night shifts.
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