Office and Lawn Care Support Staff

2 days ago


Charlotte, North Carolina, United States Spring-Green Lawn Care Full time
Lawn Care Support Position

We are seeking a skilled Customer Service Representative to join our team at Spring-Green Lawn Care. As a Lawn Care Support Specialist, you will play a critical role in ensuring exceptional customer service, managing customer relationships, and resolving issues in a timely and professional manner.

About Our Lawn Care Company

At Spring-Green Lawn Care, we pride ourselves on delivering tailored lawn care solutions that meet our customers' unique needs. With a focus on customer satisfaction, environmental responsibility, and community involvement, we strive to exceed our customers' expectations. Our team works collaboratively to ensure seamless customer service, from initial consultation to ongoing support.

Key Responsibilities

- Manage customer interactions via phone, email, and in-person visits
- Develop and maintain strong relationships with customer accounts through effective communication
- Resolve customer complaints and provide solutions within set time limits
- Keep accurate records of customer interactions and process customer accounts

Requirements and Qualifications

- 1-2 years of customer service experience or equivalent
- Strong phone handling skills and active listening
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively

Compensation and Benefits

This is a part-time/full-time position offering a competitive hourly rate of $20-$24 per hour, depending on experience. This role has opportunities for growth and development, as well as a comprehensive benefits package.

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