Lawn Care Representative

3 weeks ago


Charlotte, North Carolina, United States Spring-Green Lawn Care Full time
Job Overview

We are seeking a skilled Customer Service Representative to join our team at Spring-Green Lawn Care. As a Customer Service Representative, you will be the first point of contact for our customers, handling incoming calls, emails, and in-person visits. You will provide excellent customer service, respond to inquiries, and resolve issues in a timely and professional manner.

About Us

Spring-Green Lawn Care is a locally owned and operated lawn care company that has been serving our community for generations. We pride ourselves on providing top-notch service, using industry best practices, and delivering tailored solutions to meet our customers' unique needs.

Key Responsibilities

- Manage large volumes of customer interactions via phone, email, and in-person visits
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open communication
- Provide accurate and complete data entry into our CRM software
- Handle customer complaints and provide solutions within set time limits
- Keep records of customer interactions and process customer accounts

Required Skills and Qualifications

- 1-2 years of customer service experience or equivalent
- Strong phone handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

Benefits

This is a part-time/full-time position with a competitive hourly rate of $18-$22 per hour, depending on experience. This role can lead to a full-time Office Manager position for the right candidate with office management experience. We offer a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package.

Compensation

$18-$22 per hour

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