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Front Desk Supervisor Overnight
2 months ago
Job Summary: We are seeking a highly skilled Front Desk Supervisor Overnight to join our team at free-classifieds-usa. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.
Key Responsibilities:
- Assist staff with expediting problem payments and resolving guest-related issues.
- Process all guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.
- Manage all payment types, including room charges, cash, checks, debit, and credit.
- Set up accurate accounts for each guest upon check-in.
- Anticipate sold-out situations and secure alternative accommodations when necessary.
- Block rooms in the computer and identify designated requirements and requests.
- Coordinate with Housekeeping to track room readiness for check-in.
- Review shift logs and document pertinent information.
- Count bank at the beginning and end of shift and balance receipts according to Accounting specifications.
Requirements:
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Anticipate and address guests' service needs.
- Develop and maintain positive working relationships with others.
- Ensure adherence to quality expectations and standards.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
