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Technical Support Engineer 2, Premier
2 months ago
Technical Support Engineer 2, Premier
At Datadog, we're seeking a skilled Technical Support Engineer 2 to join our Premier team. As a key member of our Technical Solutions team, you'll play a critical role in educating potential clients and ensuring existing customers are happy and successful.
Key Responsibilities:
- Engage with customers via multiple channels to identify and resolve technical support requests while continuing to educate clients on the use of the platform.
- Reproduce technical issues and dive into Datadog's 400+ integrations.
- Become demo certified and lead a three-pillar demo to customers.
- Participate in product conversations with internal teams based on feedback from client interactions.
- Train as a highly knowledgeable specialist in one or more Datadog product area(s).
- Work from a Datadog office 3-5 days per week.
Requirements:
- Experience using Zendesk, Jira, Confluence, or similar software.
- An engineer with previous technical troubleshooting and/or programming experience.
- Self-motivated, detail-attentive, and have a desire for continuous learning.
- A critical thinker who defaults to a client-centric approach.
- An effective written and verbal communicator.
- A tinkerer with some programming experience and a basic knowledge of Linux.
- Able to work a rotating schedule that requires weekend availability.
What We Offer:
- Generous and competitive global and US benefits.
- New hire stock equity (RSUs) and employee stock purchase plan.
- Continuous career development and pathing opportunities.
- Product training to develop an in-depth understanding of our product and space.
- Best in breed onboarding.
- Internal mentor and buddy program cross-departmentally.
- Friendly and inclusive workplace culture.
Benefits and growth opportunities may vary based on the country of employment and the nature of employment with Datadog.
At Datadog, we value people from all walks of life and understand that not everyone will meet all the qualifications on day one. If you're passionate about technology and want to grow your skills, we encourage you to apply.
