Technical Support Engineer, Cloud Infrastructure

1 day ago


San Francisco, California, United States Cloudflare Inc Full time
Company Overview
Cloudflare Inc is a highly ambitious technology company with a soul. We protect the free and open Internet by equipping important organizations and journalists with powerful tools to defend themselves against attacks.

Job Description
We are seeking a Technical Support Engineer to join our team in Lisbon or Portugal Remote; London or Remote UK locations. As a Technical Support Engineer, you will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This position requires providing support on our CDN and Developer Platform products: CDN, Stream, Workers, Pages etc.

Salary Range
The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.

About the Role
This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on solving complex problems and interacting with people, helping customers, and being a standout colleague. If you have previous experience working as part of a team in a customer-facing role and experience solving HTTP, DNS and other networking-related problems, we would love to hear from you.

Bonus Points
You may be familiar with Cloudflare and have a site actively using our platform. Having a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump) can also be beneficial. Additionally, knowledge of Nginx, Apache, IIS or any other web servers, DNS / CDN - Cache / SSL / Cloudflare Workers, PostgreSQL, MySQL, MS SQL or other database servers, Cloudflare Workers or JavaScript, Video encoding and streaming solutions can give you an edge in this role.

What Makes Cloudflare Special?
We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, please contact us via mail at 101 Townsend St. San Francisco, CA 94107.

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