Engineering Support Specialist
3 weeks ago
We are seeking a highly skilled and customer-focused Engineering Support Specialist to join our dynamic remote team.
About Nebulon Dynamics LimitedNebulon Dynamics Limited is a leading civil engineering company renowned for delivering innovative solutions across infrastructure, construction, and technology.
Job Description SummaryIn this pivotal role, you will provide exceptional technical assistance to our clients, ensuring smooth operation and satisfaction with our cutting-edge engineering solutions and software systems.
Main Responsibilities- Respond to client inquiries via email or chat, providing timely and accurate technical support for software and engineering solutions.
- Diagnose and troubleshoot technical issues related to our systems, offering step-by-step guidance or escalating when necessary.
- Collaborate with engineering and IT teams to resolve complex issues and implement long-term solutions.
- Maintain detailed records of client interactions, troubleshooting steps, and resolutions using our CRM and ticketing systems.
- Develop and update technical support documentation, FAQs, and user guides.
- Monitor system performance and proactively identify potential issues to minimize disruptions.
- Provide training and onboarding support to clients to enhance their understanding of our solutions.
- Proven experience in a technical support or similar role, preferably in the engineering or technology sectors.
- Strong technical aptitude and ability to quickly learn and adapt to complex systems.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Exceptional communication skills, both written and verbal, with a professional demeanor.
- Proficiency in using CRM tools, ticketing systems, and remote support software.
Our competitive salary range for this position is $60,000-$80,000 per annum, depending on experience, plus benefits including comprehensive health insurance, paid time off, and opportunities for professional development and advancement.
Why Choose Nebulon Dynamics?We value innovation, collaboration, and excellence. As part of our team, you'll enjoy a culture that fosters growth, creativity, and a commitment to making a difference in the engineering industry.
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