Infrastructure Team Lead

2 weeks ago

Cambridge, Massachusetts, United States Diverse Lynx Full time
Job Title:
Infrastructure Team Lead - End User Computing

Location:
Remote

Contract Type:

Key Skills Required:

  • ITIL and ServiceNow Experience (Certification preferred) 2. Excellent communication and delivery skills 3. Extensive knowledge in Deskside support, EUC technologies, Networking, server management, SCCM, and Active Directory.

Job Overview:

We are in search of a committed Infrastructure Technology Specialist for the position of Senior Associate, requiring 8 to 10 years of relevant experience.

The ideal candidate will possess in-depth knowledge of Deskside support, EUC technologies, Networking, server management, SCCM, and Active Directory, alongside a robust background in managing open invoices and generating reports using ServiceNow, MS Excel, and PowerPoint.

This role will also involve acting as the primary point of contact for stakeholders, managing critical incidents (P1/P2) with proactive communication.

The candidate will significantly contribute to enhancing operational efficiency and driving the success of our organization.

Experience Required: 8 to 10 years

Essential Skills:
SharePoint, ServiceNow, Service Desk, Service Desk Application Support

Working Hours:
Day Shift

Responsibilities:

  • Oversee Breakfix, digital desk, SharePoint (centralized services) for Research users in the office.
  • Prepare, image, and build PCs and laptops; configure and troubleshoot hardware and software issues.
  • Experience with mobile platforms, MDM, and support for iPhone and iPad issues.
  • Manage hardware support, shell swaps, printers, servers, and racking and stacking tasks.
  • Compile weekly and monthly reports for clients and leadership.
  • Handle critical incidents (P1/P2) and communicate updates to stakeholders proactively.
  • Serve as the escalation point for site-related issues outside of the Lab environment.
  • Hands-on experience with hardware, networking, infrastructure, server, storage, and backup technologies.

Qualifications:

  • Experience in managing Life Sciences environments and familiarity with GXP and GMP standards.
  • Strong technical expertise in End User Computing and Deskside support.
  • Act as the primary contact for the site, ensuring proactive communication with stakeholders and high-profile users.
  • Demonstrated ability to manage and maintain open invoices.
  • Exceptional problem-solving skills and attention to detail.
  • Proficient in integrating SharePoint with other enterprise applications.
  • Strong communication and collaboration abilities.
  • Experience in implementing SharePoint governance and security best practices.
  • Capable of developing and maintaining comprehensive documentation.
  • Proactive in identifying and addressing system improvements.
  • Proven track record in managing technical projects successfully.
  • Able to provide effective training and support to end-users.
  • Commitment to continuous learning and professional development.
  • Solid understanding of ITIL and ITSM processes.

Years of Experience: 8-10 Years

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.

All applicants will be evaluated solely on the basis of their ability, competence, and proven capability to perform the functions outlined in the corresponding role.

We promote and support a diverse workforce across all levels in the company.

  • Senior Cloud Infrastructure Engineer

    1 week ago

    Cambridge, Massachusetts, United States Draper Full time

    Job OverviewCompany Background:Draper is a distinguished, nonprofit research and development organization based in Cambridge, MA. With a workforce exceeding 2,000, Draper addresses significant national challenges, delivering effective and practical solutions across various sectors, including military defense, space exploration, and biomedical engineering....

  • Overhead Telecom Crew Lead

    6 days ago

    Cambridge, Massachusetts, United States Team Fishel Full time

    About Team FishelTeam Fishel is a private, family-owned business, specializing in utility construction and engineering services. With over 85 years of experience, we have established ourselves as a leader in the industry, with a strong commitment to safety and customer satisfaction.Job SummaryWe are seeking an experienced Telecom Construction Foreman to join...

  • Valet Team Lead

    7 days ago

    Cambridge, Massachusetts, United States VPNE Parking Solutions Full time

    Job SummaryThe Lead Valet is a key member of our team, responsible for ensuring the smooth operation of our parking services. This role requires a high level of customer service skills, as well as the ability to lead and motivate a team of valets.Key ResponsibilitiesCustomer Service: Provide exceptional service to our clients, ensuring that they have a...

  • Valet Team Lead

    6 days ago

    Cambridge, Massachusetts, United States VPNE Parking Solutions Full time

    Job SummaryThe Lead Valet is a key member of our team, responsible for ensuring the smooth operation of our parking services. This role requires a high level of customer service skills, as well as the ability to lead and motivate a team of valets.Key ResponsibilitiesCustomer Service: Provide exceptional service to our clients, ensuring that they have a...

  • Engineering Team Lead

    2 weeks ago

    Cambridge, Massachusetts, United States ICONSTAFF Full time

    Job OverviewICONSTAFF is dedicated to enhancing healthcare through innovative technology solutions. We are seeking a seasoned Engineering Team Lead to oversee our platform engineering division. The ideal candidate will be an integral part of our engineering leadership and will guide a diverse team of frontend, backend, and data engineers. A proven history of...

  • Bioanalytical Team Lead

    7 days ago

    Cambridge, Massachusetts, United States Novartis Group Companies Full time

    Job SummaryWe are seeking a highly experienced Senior Principal Scientist to lead our Bioanalytical team at the Novartis Group Companies. As a key member of our Translational Medicine team, you will be responsible for overseeing the development and validation of mass spectrometry assays for pharmacokinetic and immunogenicity bioanalysis.Key...

  • Service Team Lead

    7 days ago

    Cambridge, Massachusetts, United States Row 34 Full time

    Job OverviewRow 34 is a high-energy neighborhood eatery located in a vibrant urban setting. We are seeking a skilled Restaurant Manager to join our team of professionals. This management position will focus on delivering exceptional service, maintaining a high-performing service team, and driving business growth.Key ResponsibilitiesLead and manage a team of...

  • Clinical Study Team Lead

    4 weeks ago

    Cambridge, Massachusetts, United States Pfizer Full time

    ROLE SUMMARYWhy Patients Need YouPfizer's purpose is to deliver breakthroughs that change patients' lives. Research and Development is at the heart of fulfilling Pfizer's purpose as we work to translate advanced science and technologies into the therapies and vaccines that matter most. Whether you are in the discovery sciences, ensuring drug safety and...

  • Technical Team Leader

    2 weeks ago

    Cambridge, Massachusetts, United States Broad Institute Full time

    Position Overview:The Broad Institute of MIT & Harvard is seeking a Technical Team Leader to oversee our engineering group. In this role, you will guide a team dedicated to the development, maintenance, and operation of Hail, a comprehensive suite of libraries, data systems, and services designed for the analysis of genomic sequencing data. The ideal...

  • Lead Cloud Operations Engineer

    2 weeks ago

    Cambridge, Massachusetts, United States Tessera Therapeutics Full time

    Company OverviewTessera Therapeutics is an innovative biotechnology firm focused on harnessing the power of genetic engineering to create transformative therapies. Our mission is to revolutionize the way diseases are treated by utilizing advanced technologies that enable precise and effective interventions.Position SummaryWe are on the lookout for a...

  • Recreation Team Lead

    2 months ago

    Cambridge, Massachusetts, United States Hyatt Full time

    Description:Job Responsibilities: Assist in managing the overall daily operations of the Recreation Department These activities include beach, pools, child activities, and coordinating Camp Hyatt program in a safe and engaging manner Ensure that recreation facilities and equipment are used and maintained properly May lead groups in activities/teambuilding...

  • Data Engineering Lead

    1 week ago

    Cambridge, Massachusetts, United States Edge Staffing Full time

    Job SummaryWe are seeking a highly skilled Senior Data Engineer to join our team at Edge Staffing. As a Senior Data Engineer, you will be responsible for designing, implementing, and maintaining robust data lakes and data warehouses.Key ResponsibilitiesData Infrastructure Design: Design and implement scalable and secure data infrastructure solutions using...

  • **Lead Team Member**, **Operations Manager**

    7 days ago

    Cambridge, Massachusetts, United States Massage Envy Full time

    About the RoleWe are seeking a highly motivated and experienced professional to join our team as an Assistant Manager at Massage Envy Cambridge Memorial Drive. As a key member of our leadership team, you will be responsible for driving business growth, leading a team of professionals, and delivering exceptional customer experiences.Key...

  • **Team Lead**, **Business Development Manager**

    2 days ago

    Cambridge, Massachusetts, United States Massage Envy Full time

    About the RoleWe are seeking a highly motivated and experienced professional to join our team as an Assistant Manager at Massage Envy Cambridge Memorial Drive. As a key member of our leadership team, you will be responsible for driving business growth, leading a team of professionals, and delivering exceptional customer experiences.Key...

  • Team Lead for Internal IT Operations

    4 days ago

    Cambridge, Massachusetts, United States Nebula Technologies Full time

    Secure Collaboration SolutionsNebula Technologies is a leading provider of highly secure data room solutions for confidential document collaboration.Our data room solutions support efficient, digital, and highly secure collaboration both internally and with external business partners.Key Business Areas:Day-to-day operations with sensitive informationHighly...

  • Senior Scientist, AMP-Seq Team Lead

    2 months ago

    Cambridge, Massachusetts, United States Intellia Therapeutics Full time

    Why Join Intellia?Our mission is to develop curative genome editing treatments that can positively transform the lives of people living with severe and life-threatening diseases.Beyond our science, we live our four core values: One, Explore, Disrupt, Deliver and feel strongly that you can achieve more at Intellia. We have a single-minded determination to...

  • Lead Coordinator, Preventive Maintenance Operations

    2 weeks ago

    Cambridge, Massachusetts, United States Massachusetts Institute of Technology Full time

    Position OverviewThe Lead Coordinator, Preventive Maintenance Operations will oversee the preventive maintenance teams and manage contract service providers within the Facilities-Repair and Maintenance (R&M) department. This role is crucial in delivering exceptional customer service while ensuring the upkeep of all facilities and systems.Key...

  • Lead Software Engineer, Metrics Systems

    1 week ago

    Cambridge, Massachusetts, United States Google Full time

    Minimum qualifications:Bachelor's degree or equivalent practical experience. A minimum of 5 years of experience in Java programming. At least 3 years of experience in testing, maintaining, or launching software products, with 1 year focused on software design and architecture.Experience with data analytics tools, including SQL and data pipelines (such as...

  • Lead Software Engineer, Metrics Systems

    2 weeks ago

    Cambridge, Massachusetts, United States Google Full time

    Minimum qualifications:Bachelor's degree or equivalent practical experience. 5 years of experience in Java programming. 3 years of experience in testing, maintaining, or launching software products, and 1 year of experience in software design and architecture.Experience with data analytics tools including SQL and data pipelines (such as PLX).Preferred...

  • Lead Software Engineer, Metrics Systems

    2 weeks ago

    Cambridge, Massachusetts, United States Google Full time

    Minimum qualifications:Bachelor's degree or equivalent practical experience. A minimum of 5 years of experience in Java programming. At least 3 years of experience in testing, maintaining, or launching software products, along with 1 year of experience in software design and architecture.Experience with data analytics tools such as SQL and data pipelines...