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Service Team Lead

2 months ago

Cambridge, Massachusetts, United States Row 34 Full time
Job Overview

Row 34 is a high-energy neighborhood eatery located in a vibrant urban setting. We are seeking a skilled Restaurant Manager to join our team of professionals. This management position will focus on delivering exceptional service, maintaining a high-performing service team, and driving business growth.

Key Responsibilities
  • Lead and manage a team of servers, bartenders, and hosts/hostesses to ensure seamless service delivery
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and control labor costs, inventory, and expenses to maintain profitability
  • Collaborate with the kitchen team to ensure efficient food preparation and presentation
  • Manage customer complaints and feedback to maintain a positive reputation
Requirements
  • Proven experience in a fast-paced restaurant environment, preferably in a management role
  • Excellent communication and leadership skills
  • Ability to work in a team environment and build strong relationships with colleagues
  • Strong problem-solving and analytical skills
  • Flexibility to work a variety of shifts, including evenings and weekends
Benefits
  • Competitive salary and benefits package, including medical, dental, and vision insurance
  • 401(k) plan with employer matching
  • Opportunities for professional growth and development
  • Free meals and discounts on merchandise
  • Recognition and rewards for outstanding performance