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Operations Manager
2 months ago
We are seeking an experienced Operations Manager to join our team at Athelas, focusing on Revenue Cycle Management. As a key member of our Operations team, you will play a pivotal role in defining critical business processes and ensuring efficient execution across the organization.
Key Responsibilities- Ensure timely and efficient execution of client onboarding, from project initiation to launch.
- Collaborate with cross-functional teams, including Launcher, Account Management, Product, Engineering, and Operations, to provide exceptional customer experiences.
- Contribute to the design and implementation of scalable systems and processes.
- Break down complex business problems and develop effective solutions.
- Own execution and outcomes, driving operational metrics and continuous improvement.
- Oversee project management processes, ensuring timely and qualitative onboarding.
- 3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
- SQL required or robust analytical experience.
- Comfortable working with data and proficiency in SQL + Excel.
- Expertise in project management, with experience deploying multiple projects in a fast-paced environment.
- Energized by people, with a passion for delivering exceptional customer experiences.
- Truth seeker, with a relentless pursuit of understanding and solving complex problems.
- Project confidence, with the ability to lead client meetings and discuss difficult subjects.
- Comfort in chaos, with the ability to work autonomously and prioritize effectively.
- A highly driven team environment, working towards exceptional results in a mission-driven industry.
- Strong backing from top investors, with a commitment to creating a diverse and inclusive team.
- Incredible growth opportunities, with a rapidly scaling company and industry-leading runway.
- Competitive benefits, including unlimited PTO, medical, dental, vision, and excellent maternity and paternity paid time off.
