Operations Manager

1 day ago


Mountain View, California, United States La Haus Full time
About La Haus

La Haus is a pioneering decision science platform that empowers businesses to navigate the new digital privacy paradigm. By leveraging frontier causal inference based econometric models, we help brands optimize their marketing, pricing, and promotions strategies to drive revenue growth. Our team of experts, comprising former product managers, economists, and engineers from top tech companies, is dedicated to making high-quality decision science tooling accessible to all businesses. We've already seen impressive results with well-known brands like FanDuel, Sonos, and Hims & Hers, with a 30x ROI from running experiments and making data-driven decisions.

What You'll Do

As an Operations Manager at La Haus, you'll play a critical role in driving program management and operational excellence across the Customer Success team and with our cross-functional partners in science. Your responsibilities will include:

  • Identifying automation and efficiency improvements, and collaborating with cross-functional teams to drive these initiatives to completion
  • Developing and maintaining documentation around CS operations to ensure it's up-to-date and accessible to the team
  • Establishing processes and playbooks to improve and scale CS operations, ensuring standardization across the team
  • Leading program management between Customer Success and our internal Science / Data Operations team
Qualifications
  • 3+ years of experience in Technical Program Management, Customer Success, or Project Management
  • Detail-oriented and able to work under pressure with deadlines
  • Demonstrated track record in an early-stage company or highly ambiguous environment where you need to juggle multiple projects at once
  • Understanding of paid marketing and/or analytics is a plus
  • Ability to communicate with both technical and non-technical audiences
  • Scrappy and resourceful, with a willingness to fill gaps necessary to keep our customers happy
What We Offer
  • Competitive salary and startup equity
  • Top-notch health, dental, and vision insurance
  • 401k plan
  • Provide you with the tools and resources you need to be productive (new laptop, equipment, etc.)

Salary ranges are determined by role and level, and within the range, individual pay is determined by additional factors including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this job posting reflect the base salary only, and do not include equity or benefits.

La Haus is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


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