Operations Manager/Sr. Manager, Central Operations

4 weeks ago

Mountain View, California, United States Commure + Athelas Full time
Job Overview

At Commure + Athelas, we're revolutionizing the healthcare industry by simplifying providers' lives and keeping them connected to their patients. Our innovative suite of software and hardware, powered by advanced LLM AI, RTLS, and healthcare workflow automations, boosts efficiency across every domain of healthcare, freeing up healthcare providers to focus on what matters most: providing care.

As an Operations Manager at Commure + Athelas, you'll play a pivotal role in our Operations team, focusing on Revenue-Cycle Management. You'll work across the organization to define critical business processes, ensuring efficient execution for clients and driving business metrics. This is a high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas.

Key Responsibilities

  • Ensure the efficient and timely execution of all essential aspects of internal operations projects, from project initiation to launch.
  • Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
  • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
  • Break down complex, challenging business problems.
  • Own execution and outcomes.
  • Drive operational metrics (process throughput, defect rate, etc.).
  • Understand the business in-and-out to be proactive about solving emerging problems.

Requirements

  • 3-5 years experience in consulting, investment banking, or in operations at a fast-paced SaaS tech company.
  • Experience with data analysis and developing data-driven solutions to new challenges.
  • Deep experience in data analysis (SQL and excel strongly preferred). Basic open-resource SQL assessment will be part of the interview process.
  • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
  • Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.
  • Experience working cross-functionally with sales, operations, and engineering teams to address internal needs and support company objectives.
  • Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes.
  • Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things.
  • Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests.
  • Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.
  • Proficient in Retool, Gsuite is a plus.
  • Experience in the RCM (Revenue Cycle Management) space is a bonus.

Why Commure + Athelas?

  • Highly Driven Team: We work hard and fast for exceptional results, knowing we're doing mission-driven work to transform the country's largest sector.
  • Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.
  • Incredible Growth: Prior to our merger in late 2023, Commure + Athelas had independently grown more than 500% YoY for three consecutive years. We've achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.
  • Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off. Note that benefits are subject to change and may vary based on jurisdiction of employment.

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