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Customer Insights Manager
2 months ago
Overview: The AWS Customer Research team is in search of a proactive Customer Research Manager to enhance our expanding unit.
Role Importance: This position is vital for ensuring that our product and marketing divisions stay aligned with customer needs by delivering profound insights into customer challenges, pain points, and successes.
Key Responsibilities:
- Formulate and execute strategies for automating research tracking across various platforms.
- Oversee the complete lifecycle of high-profile research initiatives, guaranteeing effective data gathering and analysis.
- Analyze data, draft detailed reports, and provide recommendations that guide significant business choices.
- Work in close partnership with external agencies to optimize research workflows and data management.
- Create and manage dashboards that facilitate real-time access to data and insights throughout the organization.
- Identify and implement improvements to existing research processes to boost operational efficiency.
Ideal Candidate: The perfect candidate will possess a robust background in customer research, demonstrating proficiency in both quantitative and qualitative research methodologies. Strong analytical skills and exceptional project management capabilities are essential. Experience in automating research processes and familiarity with multiple research platforms is crucial.
Additional Skills: We seek a self-motivated individual with meticulous attention to detail, capable of thoroughly engaging with all facets of a project. The ability to thrive in a dynamic and rapidly evolving environment is essential. Excellent communication skills are required, and experience in designing and maintaining data dashboards is highly valued. Proficiency in data visualization tools and techniques is a plus.
Opportunity: This position presents an exciting chance to spearhead innovation in customer research at AWS through automation, impactful project management, and strategic collaboration with external agencies.
Impact: The successful candidate will play a crucial role in enhancing our research capabilities and delivering essential insights to foster customer-centric decision-making across the organization.
