Customer Insights Analyst

3 weeks ago


Seattle, Washington, United States Delta Dental of Washington Full time

We are seeking a highly skilled Customer Insights Analyst to join our team at Delta Dental of Washington. The ideal candidate will have a strong background in market research and consumer insights, with the ability to analyze complex data and provide actionable recommendations.

The Customer Insights Analyst will be responsible for analyzing oral health data and conducting primary research to uncover customer needs and improve customer experience. This will involve developing and implementing research methodologies, using various analytic tools to perform statistical analysis and visualization of customer and/or research data, and creating compelling visualizations of research data to clearly communicate insights to senior team members.

The successful candidate will have a Bachelor's degree in a relevant field and 2+ years of experience in hands-on market research/consumer insights. They will also have strong proficiency in data analysis tools and software, such as SSMS, SSRS, Snowflake, and Tableau, as well as experience with statistical analytics techniques and scripting languages like R or Python.

As a Customer Insights Analyst at Delta Dental of Washington, you will have the opportunity to work with a talented team of professionals who are passionate about improving customer experience and advancing the field of oral health. We offer a highly competitive medical, dental, and vision plan, as well as a generous 401(k) match and vacation and sick time from the first day of employment.

Key Responsibilities:

  • Own qualitative and quantitative research projects that explore customer behaviors, experiences, and brand perceptions from end to end.
  • Develop and implement research methodologies that address key strategic objectives across different phases of the customer lifecycle.
  • Use various analytic tools to perform statistical analysis and visualization of customer and/or research data to build actionable insights and support decision-making.
  • Create compelling visualizations of research data to clearly communicate insights to senior team members.
  • Synthesize customer feedback across multiple feedback funnels into actionable insights and recommendations to enhance product design, functionality, and the overall customer experience.
  • Develop and refine standard processes for survey design, deployment, and data analysis.
  • Perform ad hoc research and analysis as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



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