Field Operations Engineer

2 weeks ago


Rochester, New York, United States Fresenius Kabi USA, LLC Full time

Job Overview
The Field Operations Engineer plays a crucial role in delivering technical expertise and support to clients regarding the operation and maintenance of company products.

This position serves as the primary contact for customers facing technical and service-related challenges, showcasing the features and benefits of our offerings.

Collaboration
Work in close partnership with sales, marketing, quality assurance, and research and development teams to resolve customer issues, implement corrective measures, and ensure thorough follow-up.

Key Responsibilities
- Install, test, operate, maintain, repair, and enhance equipment within the timelines set by service management.
- Conduct preventative maintenance following established protocols and maintain accurate performance and maintenance records.
- Provide training and guidance to customer personnel on operational, maintenance, and inspection procedures.
- Analyze equipment malfunctions to identify root causes and recommend solutions.
- Advise on design modifications to enhance equipment efficiency and reduce operational costs.
- Participate in the planning phase of installations.

Customer Relations
Maintain positive customer relationships through effective communication regarding services rendered, arrival times, and any service-related issues. Present a professional demeanor that reflects positively on the company, its products, and its employees.

Asset Management
Efficiently manage company resources, including vehicles, computers, inventory, testing equipment, and tools.

Compliance
All employees are expected to adhere to company policies and procedures related to Health, Safety, Environment, Energy, and Quality Management Systems, in accordance with their roles.

Qualifications
- A minimum of one year of experience in a similar field-based repair role.
- Proficient in computer skills, particularly with Microsoft Windows and Office applications.
- Possession of a valid driver's license.
- Ability to obtain credit approval for a corporate credit card.
- Strong verbal and written communication skills.
- Independent thinker with attention to detail and robust problem-solving abilities.
- Capable of lifting up to 50 pounds and performing physical tasks.
- Willingness to work extended hours, including weekends and holidays, and to travel occasionally for overnight assignments.

Health and Safety Requirements
Must meet all requirements for access to customer sites, including compliance with credentialing standards, which may involve vaccinations.

Additional Information
Fresenius Kabi offers a competitive salary and comprehensive benefits package, including medical, dental, and vision coverage, life insurance, disability, a 401K plan with company matching, and a wellness program.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.



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