Service Desk Support Specialist
4 weeks ago
TEKsystems is seeking a skilled Service Desk Technician to join their team.
This is a remote opportunity with the possibility of working from home once fully qualified.
The ideal candidate will provide 100% virtual support to customers, handling 60% of calls and 40% of daily tasks, service queues, project work, and documentation.
Key Responsibilities:
- Answering inbound phone calls and chats to provide basic to complex troubleshooting of hardware and software.
- Using existing knowledge base content to search for known solutions and implement workarounds.
- Following directions and processing large amounts of information in a customer-focused and friendly manner.
- Demonstrating proficiency in efficient triage of problems, use of solutioning tools, and escalation processes.
Requirements:
- 1-2 years of help desk or service desk experience.
- Covid-19 vaccination.
- Drug test.
- Background check.
Schedule:
Monday to Friday, onsite, 6am-2:30pm.
Two weeks of training: first week - knowledge transfer with no live time, second week - shadowing a senior member on the team and taking turns on the phones.
What We're Looking For:
A team player with excellent communication skills, able to work in a fast-paced, high-volume environment.
Knowledge of Microsoft software products, such as Windows 10, Windows security updates, O365, Active Directory, Outlook email, and Teams.
Ability to troubleshoot general Microsoft software products and support of mobile devices.
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