Service Desk Technician II

15 hours ago


Tempe, Arizona, United States iT1 Full time
Service Desk Technician II

iT1, a leading national technology solution provider, is seeking a motivated Service Desk Technician II to join our Service Desk team. This role is responsible for providing professional and excellent Service Desk Support, with a strong customer service mindset and strong work ethic with good communication skills.

Key Responsibilities:
  • Provides support via phone, email, and chat to employees of corporate clients.
  • Assists users in troubleshooting Outlook and Microsoft Operating Systems (Windows 7, Windows 10, Windows 11).
  • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365) and mobile devices.
  • Handles 50-60 issues per day efficiently and appropriately.
  • Maintains regular and punctual attendance.
Requirements:
  • 3-5 years' experience in call center or service desk environment.
  • Knowledge of various PC hardware and software applications, including Operating Systems, Office 365, and cloud support.
  • Effective troubleshooting and documentation skills.
  • Proficient use of Microsoft Office applications and IT troubleshooting.
Benefits:
  • Insurance: Health Insurance, Vision, Dental, and Life Insurance.
  • Leave and Holidays: Paid Vacation, Paid Holidays.
  • Retirement: 401K Plan with company match (eligible after 1 year of employment).


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