Student Services Site Support Specialist

3 weeks ago


Tempe, Arizona, United States Maricopa Community College district Full time

Job Summary:

Provides front-line customer service and administrative program support for academic and career training programs at Maricopa Community College district. Engages in student services including intake, registration, and assessment scheduling; handles inquiries about career training, testing, advising, counseling, or other programs and services.

Key Responsibilities:

  • Conducts student intake, registration, and admissions processes; verifies participants' program eligibility; coordinates student registration and testing appointment scheduling.
  • Handles phone calls and front desk inquiries from prospective students; monitors & follows up with location call log (CRM database); monitors location service email account.
  • Maintains a knowledge base of current career services and training programs available; supports laptop checkout process and check out research (account holds, other SIS holds).
  • Interfaces with instructors and staff to support student program participation and success.
  • Works with AR&R and other departments (Financial Aid, Testing) to troubleshoot and resolve student issues (passwords, holds research, account reset).

Additional Responsibilities:

  • Performs data entry (student demographic and intake/registration information, attendance, assessment) into reporting databases with a high degree of accuracy.
  • Creates and updates student digital files (SDFs) and attendance workbooks; Links pertinent documents to student digital files.
  • Conducts peer audits of registration paperwork; supports administrative specialist with projects, data collection, and surveys.
  • Assists with separating students from the program under the direction of location managers; utilizes computers and software daily.

Requirements:

  • High School Diploma or equivalent and one year of prior work experience required.
  • Prefer candidates with strong computer skills; prior experience working in a front-line, fast-paced customer service environment.

Working Conditions:

  • May be required to travel to various locations; may be required to work various hours and shifts.

How to Apply:

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications.

A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Please ensure your materials clearly provide the following information.

Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.

Indicate whether former or current employment is Full-Time or; Part-Time employment (must include number of hours worked)

Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.

Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.



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