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Enrollment Coordinator

2 months ago

Spokane, Washington, United States International Rescue Committee Full time
Job Title: Enrollment Specialist

At the International Rescue Committee, we are seeking a highly motivated and detail-oriented Enrollment Specialist to join our team. As an Enrollment Specialist, you will play a critical role in coordinating rental assistance services and referrals for IRC clients and the Spokane refugee community.

Key Responsibilities:
  • Client Support: Assist households in determining eligibility, provide guidance on program requirements, help participants communicate with landlords, utility companies, assist to collect supporting documentation and provide updates to landlords/applicants on the status of their HSS applications.
  • Program Information: Provide information about available housing support services, including eligibility criteria, application processes, and types of assistance offered.
  • Community Engagement: Develop strong relationships with local landlords, engage with local organizations, schools, health care providers, and faith-based organizations that serve eligible populations.
  • Program Promotion: Conduct informational sessions about the HSS program, participate in community resource fairs and other local events to increase the visibility of the HSS program.
  • Resource Development: Develop an up-to-date directory of local housing resources, provide referrals to housing legal aid, and provide instruction on how to navigate online services such as for paying rent or utility bills.
  • Collaboration: Collaborate effectively with coworkers and partner organizations to support a positive client experience, ensure compliance with both case file management and reporting requirements.
Requirements:
  • Education: Completed High School diploma or GED, Bachelor's degree preferred or equivalent work experience.
  • Experience: Experience in community outreach, fluent in English, both spoken and written, demonstrated success working and communicating effectively in a multi-cultural environment.
  • Skills: Proven track record of contributing both independently and as a key team member, self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
Preferred Qualifications:
  • Lived Experience: Lived experience as a refugee or immigrant is preferred.
  • Language Skills: Bilingual ability in locally relevant community language(s) such as Arabic, Spanish, Swahili, Dari, Pashto, Ukrainian, Russian, Burmese, Vietnamese or Tigrinya.
  • Community Connection: Strong connection and relationship with local client community members.
Working Environment:
  • Office Environment: Standard, professional office environment (flexible remote and in-office).
  • Occasional Work: May require occasional weekend and/or evening work.