Patient Access Representative

2 weeks ago


Virginia Beach, Virginia, United States Sentara Full time
Job Summary

The Patient Access Representative is responsible for ensuring a seamless registration experience for patients. This role involves verifying patient identity, reviewing schedules and physician orders, and entering demographic and insurance information into the electronic health record. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Verify patient identity and select the correct patient record
  • Review schedules and physician orders to register patients for the appropriate service
  • Scan important documents, such as insurance cards and ID's, and verify and enter patient information into the electronic health record
  • Explain and complete complex regulatory and compliance documents
  • Collect co-payments, deposits, and outstanding balances
Requirements

To be successful in this role, you will need:

  • Two years of customer service and/or data entry experience
  • High school diploma or equivalent
  • Proficiency in keyboarding and computer skills
  • Knowledge of third-party payers, ICD-9/CPT coding, and medical terminology
About Sentara

Sentara is a leading healthcare organization that values diversity, inclusion, and belonging. We are committed to providing a tobacco-free environment and promoting a culture of excellence in patient care.



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