Service Appointment Coordinator

4 days ago


Norwalk, Connecticut, United States Garavel Subaru Full time

{"h1": "Service Appointment Coordinator Job Description", "p": "At Garavel Subaru, we strive to provide an exceptional car ownership experience. As a Service Appointment Coordinator, you will play a crucial role in enhancing this experience by scheduling appointments with customers and providing excellent customer service.

Responsibilities:

* Schedule appointments with customers via phone, email, or text
* Communicate with service advisors to adjust appointment capacity based on workload
* Assist with inbound service calls
* Respond to customers via text, call, or email
* Confirm appointments and follow up on missed appointments
* Maintain accurate customer information and leads in our CRM tool
* Collaborate with dealership service staff to ensure a smooth transition on all appointments

Requirements:

* Previous experience in a business development center or call center preferred
* Strong phone and CRM database skills
* Excellent interpersonal communication skills
* Self-motivated with the ability to set and achieve targeted sales goals
* Excellent organizational and time management skills
* Creativity and high energy
* A team player focused on providing excellent customer service

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Perform the physical duties of the job, including standing and sitting for long periods of time and walking the dealership lot and service floor frequently.

Garavel Subaru is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V"}



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