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Medical Office Assistant/Care Coordinator
2 months ago
At RMD VillageHealth DM, LLC, we are seeking a highly skilled Medical Office Assistant/Care Coordinator to join our team. As a Medical Office Assistant/Care Coordinator, you will play a vital role in facilitating the planning and organizing of critical activities for our patients.
Responsibilities:- Complete non-clinical screenings and escalate as needed.
- Help identify eligible resources for patients.
- Navigate resources for patients.
- Assist with the referral process and coordinate provider appointments.
- Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed.
- Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.
- Communicate directly with patients on a timely basis for all scheduling requirements.
- Maintain accurate and complete documentation of records.
- Ensure that documents get to appropriate parties promptly, without compromising confidentiality or patient privacy procedures.
- Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.
- High school diploma or GED required.
- At least two (2) years of experience in a professional office environment.
- Ability to work with and resolve confidential information and/or issues using discretion and judgment.
- Excellent verbal communication skills over the phone.
- Proficiency with Microsoft Office/Excel/Outlook.
- Commitment to service excellence and patient satisfaction.
- Excellent verbal and written communication skills.
- Ability to work autonomously.
- Experience coordinating care for a patient (e.g. referrals, ACO care management, etc.).
- Experience navigating insurance payors.
- Experience working in direct patient care/support.
- Experience working in a medical office environment.
- Prior LPN experience.
- Service Excellence.
- Integrity.
- Team.
- Continuous Improvement.
- Accountability.
- Fulfillment.
- Fun.
At RMD VillageHealth DM, LLC, we offer a comprehensive benefits package, including medical, dental, vision, 401(k) match, paid time off, and PTO cash out. We also provide support for you and your family, including family resources, EAP counseling sessions, access to Headspace, backup child and elder care, maternity/paternity leave, and more. Additionally, we offer professional development programs to help strong performers grow within their career.
We are committed to delivering high-quality care to our patients and are seeking a dedicated and compassionate Medical Office Assistant/Care Coordinator to join our team. If you are passionate about providing exceptional patient care and are looking for a challenging and rewarding role, we encourage you to apply.
