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Medical Office Coordinator

4 weeks ago

Statesville, North Carolina, United States Piedmont Healthcare PA Full time
Job Description

As a Medical Receptionist at Piedmont Healthcare PA, you will play a vital role in ensuring the smooth operation of our medical office. Your primary responsibilities will include greeting patients, answering phone calls, and managing appointments and registrations.

Key Responsibilities:

  1. Greet patients in a polite and helpful manner, providing necessary instructions and directions.
  2. Complete necessary paperwork, such as encounter forms, and use our computer system to generate information for billing.
  3. Update patient information, collect co-pays, and provide necessary forms for completion.
  4. Maintain a clean and orderly waiting area and reading materials.
  5. Answer phone calls in a pleasant manner and deal with customer needs efficiently.
  6. Assist with photocopying, computer input, and scheduling laboratory or radiology work as directed.
  7. Count the cash drawer daily and make bank deposits as necessary.
  8. Open and close the office at appointed times.
  9. Collect, sort, distribute, and prepare mail as assigned by the office.
  10. Key charges and make edits as necessary, as assigned by the office.
  11. Check and maintain office supply inventory, as assigned by the office.
  12. Prepare prescriptions for pharmacies, as assigned by the office.
  13. Maintain HIPAA compliance at all times.
  14. Attend office staff meetings, record minutes, and maintain a file accessible to all staff.

Requirements:

Education: High school diploma or GED.

Experience: Minimum of one year of experience in a customer service setting, with at least six months of receptionist experience in a healthcare setting.

Requirements:

50 wpm typing skill preferred.

Knowledge and Skill Requirements:

  1. Knowledge of reception tasks, clinic policies, and procedures.
  2. Knowledge of how to use office equipment, including phones and computers.
  3. Knowledge of customer service concepts and techniques.
  4. Skill in using office equipment satisfactorily and handling paperwork and filing adequately.
  5. Skill in customer service principles by creating a pleasant waiting room atmosphere.
  6. Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, staff, and other customers.
  7. Ability to organize and prioritize tasks effectively.
  8. Ability to read, understand, and follow oral and written instructions and file correctly by alphabetical or numeric systems.

Environmental/Working Conditions:

Office setting, well-ventilated and well-lit.

Physical/Mental Demands:

Sitting or standing for long periods of time, requires eye-hand coordination, finger dexterity, and must be able to view computer screens for long periods. Occasional stress related to workload and customers with problems.