Office Manager

4 weeks ago


Statesville, North Carolina, United States Piedmont HealthCare Full time
Job Summary

The Office Manager I position at Piedmont HealthCare requires a highly skilled and experienced individual to oversee daily operations, manage staff, and ensure a positive patient experience. The ideal candidate will have a strong background in healthcare administration, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities

  • Manage daily operations, including coordinating work activities and schedules to maximize office potential.
  • Develop and implement policies and procedures to ensure consistency with Piedmont HealthCare's mission, vision, and values.
  • Oversee patient flow, ensuring efficient and cost-effective processes while maintaining a positive patient experience.
  • Research and respond to patient concerns, identifying and resolving work problems to ensure quality patient care.
  • Assure adequate staffing in all areas of the practice, coordinating with Human Resources and Director of Operations for recruiting, hiring, orientating, training, evaluating, and disciplining when necessary.
  • Enhance employee morale through activities that foster a spirit of engagement within the office and promote a sense of being part of the Piedmont HealthCare organization.
  • Support employee development and office growth through corporate in-services, seminars, and classes approved by physicians and the Director of Operations.
  • Ensure appropriate cross-training of personnel to meet the needs of the practice during absences and variations in patient flow.
  • Maintain relationships and serve as contact for referring physician offices, enhancing practice visibility in consultation with the Marketing Department.
  • Act as a public relations liaison for the practice under the guidance of administration.
  • Ensure office space, supplies, equipment, and assistance are provided and maintained appropriately for physician staff and patients.
  • Responsible for inventory, including administrative and clinical supplies, and consults with Director of Operations or advisors for maintenance and repairs.
  • Adheres to all OSHA standards and guidelines.
  • Implements PHC policies and procedures for the practice to best serve the patient population and adapt to staffing.
  • Manages and promotes best practice procedures for Time of Service Collections, Unreconciled Appointments, Meaningful Use Initiatives, and meets or exceeds goals outlined by the group.
  • Develops and maintains PAR level inventory controls.
  • Serves as a liaison between Administration and staff to support consistent operation procedures, keeps manuals updated, and provides clear instructions for PRN personnel on basic office procedures.
  • Prepares reports as requested by Administration, Business Services, or the Accounting Department.
  • Reviews collection problems from patient encounters at the office and works with Business Services to resolve issues and enforce policies.
  • Maintains the strictest confidentiality in all aspects of work, including patient and personnel.
  • Participates in professional development activities to keep current with healthcare trends and practices.
  • Responsible for ensuring the highest level of customer service.
  • Adheres to the standards required by the Corporate Compliance and HIPAA guidelines established by Piedmont HealthCare.

Requirements

  • Bachelor's degree in Health/Business Administration preferred.
  • In exchange for a bachelor's degree, 5 years of medical office management experience will be considered.
  • A minimum of 3 years of healthcare industry experience.
  • Prefer 3 years of supervisory experience.

Knowledge and Skill Requirements

Knowledge of organization policies and procedures, practice procedures, computer systems, medical practices, terminology, and reimbursement policies. Skill in planning, organizing, delegating, and supervising, evaluating the effectiveness of existing methods and procedures, operating a variety of office equipment and computer programs, and communicating clearly and effectively. Ability to read, interpret, and apply policies and procedures, set priorities among multiple requests, and interact with patients, medical and administrative staff, and the public effectively.
  • Office Manager

    4 weeks ago


    Statesville, North Carolina, United States Piedmont HealthCare Full time

    Job Type: Full-timeDescriptionPOSITION OVERVIEWThe Office Manager position at Piedmont HealthCare requires a highly skilled and experienced professional who can think critically, communicate effectively, and multitask daily. This role involves evaluating opportunities for improvement throughout the office, supporting staff, encouraging training, and adapting...


  • Statesville, North Carolina, United States Iredell Memorial Hospital Incorporated Full time

    Job DescriptionThe Medical Office Assistant plays a vital role in the delivery of primary health care support and patient care management under the direction and supervision of the Physician. Duties include assisting the physician in implementing nursing care as directed, managing all aspects of the medical office, and may involve responsibilities in the...


  • Statesville, North Carolina, United States Piedmont Healthcare PA Full time

    Job SummaryPiedmont Healthcare PA is seeking a highly skilled Medical Office Assistant to join our team. As a Medical Office Assistant, you will play a vital role in providing exceptional patient care and administrative support to our healthcare professionals.Key Responsibilities:Assist physicians with patient care, clerical, environmental, and...


  • Statesville, North Carolina, United States Iredell Memorial Hospital Incorporated Full time

    Job Title: Medical Office Assistant - CertifiedJob Summary: We are seeking a highly skilled Medical Office Assistant to join our team at Iredell Memorial Hospital Incorporated. The successful candidate will be responsible for assisting in the direct delivery of primary health care support and patient care management under the direction and supervision of the...


  • Statesville, North Carolina, United States Iredell Memorial Hospital Full time

    The Medical Office Support Specialist role at Iredell Memorial Hospital in Statesville, North Carolina, offers an estimated salary range of $40,000 - $55,000 per year.Job SummaryThis position is responsible for providing administrative support to the medical office, working closely with healthcare professionals to ensure seamless patient care...


  • Statesville, North Carolina, United States Iredell Memorial Hospital Incorporated Full time

    Job DescriptionThe Medical Office Assistant is responsible for providing direct support to the Physician in delivering primary health care services and patient care management at Iredell Psychiatry. Key duties include assisting the Physician in implementing nursing care as directed, managing all aspects of the medical office, and performing responsibilities...


  • Statesville, North Carolina, United States Iredell Memorial Hospital Full time

    The Primary Care Support Specialist is responsible for assisting in the direct delivery of primary health care support and patient care management under the direction and supervision of the Physician.Duties will include assisting the physician in the implementation of nursing care as directed, all aspects of the medical office, and may include...


  • Statesville, North Carolina, United States Iredell Memorial Hospital Incorporated Full time

    Job DescriptionAt Iredell Memorial Hospital Incorporated, we are seeking a highly skilled Medical Office Assistant to join our team in a Clinical Support role. As a Medical Office Assistant, you will be responsible for providing direct support to our medical staff in the delivery of primary health care and patient care management.Key Responsibilities:Assist...


  • Statesville, North Carolina, United States Iredell Memorial Hospital Incorporated Full time

    Job DescriptionAt Iredell Memorial Hospital Incorporated, we are seeking a highly skilled Medical Office Assistant to join our team in the Family Care Center Statesville. The successful candidate will be responsible for providing primary health care support and patient care management under the direction and supervision of the Physician.Key...


  • Statesville, North Carolina, United States Piedmont Healthcare PA Full time

    Job SummaryWe are seeking a highly skilled and compassionate Medical Office Assistant to join our team at Piedmont Healthcare PA. As a Medical Office Assistant, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key ResponsibilitiesAssist physicians with patient care, clerical, environmental, and...


  • Statesville, North Carolina, United States Lennar Full time

    Quality Assurance Manager Job DescriptionWe are seeking a Quality Assurance Manager to join our team at Lennar, a leading homebuilder dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates. As a Quality Assurance Manager, you will play a critical role in managing construction quality and...


  • Statesville, North Carolina, United States ADDMAN Engineering, LLC Full time

    Job Summary:This role is responsible for the administration and coordination of the DOD, DOE, or other industrial security programs and activities to ensure compliance with government and company security policies and procedures.The position is a hybrid role working 3 days in the office in Statesville, NC, and 2 days remotely each week.This position is...


  • Statesville, North Carolina, United States Kooks Custom Headers Full time

    Key Responsibilities:As a Business Development Manager at Kooks Custom Headers and Exhaust, you will be responsible for managing the unique needs and scale of business within our accounts. This includes customers that are stocking or are capable of stocking our products.Key Accountabilities: Manage the proactive, strategic business development and...


  • Statesville, North Carolina, United States Kooks Custom Headers Full time

    As a Business Development Manager at Kooks Custom Headers and Exhaust, you will be responsible for managing proactive and strategic business development within our larger accounts. This involves identifying new leads with growth potential, handling inbound calls, and providing customers with accurate information about our products.Key Responsibilities:Manage...


  • Statesville, North Carolina, United States Virtual Full time

    Job Overview : The Director of Corporate Accounting at Virtual is responsible for overseeing all aspects of the company's financial and accounting functions. This position will ensure the accuracy of financial statements in accordance with generally accepted accounting principles (GAAP), lead the month-end close process, and support the CFO with financial...


  • Statesville, North Carolina, United States Iredell Memorial Hospital Full time

    Job Summary:The Patient Food Service Manager is responsible for planning, coordinating, and managing patient food service activities at Iredell Memorial Hospital. This role ensures compliance with all regulatory requirements and standards. The successful candidate will lead patient service staff to ensure meals are properly prepared, plated, and delivered to...


  • Statesville, North Carolina, United States Iredell Memorial Hospital Full time

    Job SummaryThe Director of Behavioral Health is responsible for overseeing all patient care activities in their department, ensuring high-quality care and services are provided to patients and families. This leader serves as a primary public relations representative for the Behavioral Health department, promoting a positive image and reputation for Iredell...


  • Statesville, North Carolina, United States Piedmont HealthCare Full time

    Job SummaryPiedmont HealthCare is seeking a highly skilled Certified Medical Assistant to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support in a fast-paced medical office environment.Key ResponsibilitiesAssist physicians with patient care, clerical, environmental, and...


  • Statesville, North Carolina, United States Piedmont Healthcare PA Full time

    Job DescriptionJob Summary: We are seeking a highly skilled and detail-oriented Healthcare Insurance Coordinator to join our team at Piedmont HealthCare PA. As a key member of our Business Services department, you will be responsible for ensuring accurate and timely insurance claims processing, patient account management, and exceptional customer service.Key...

  • Production Director

    1 month ago


    Statesville, North Carolina, United States Wm. T. Burnett Full time

    Job Title: Production ManagerThe Production Manager will be responsible for ensuring the smooth operation of our manufacturing facilities, maintaining compliance with all applicable regulations, and driving business results.Key Responsibilities:Maintain compliance with government regulations, safety standards, company policy, and good housekeeping...