In Clinic Visit Facilitator

3 days ago


Elk River, Minnesota, United States Fairview Health Services Full time
Job Summary

Fairview Health Services is seeking a highly skilled In Clinic Visit Facilitator to join our team at the Elk River Clinic. As a key member of our clinical staff, you will play a vital role in supporting in-person clinic visits and ensuring a positive patient experience.

Key Responsibilities
  • Prepare patients for their appointments by communicating with them prior to their scheduled visit to ensure medical records are collected and available.
  • Assist in the rooming process by collecting and detailing pertinent information, including reason for visit, medication review, vitals collection, and health questionnaires.
  • Support the patient connection to the provider for the visit and serve as a resource to ensure a positive patient-provider experience.
  • Complete visit wrap-up and provide after-visit summaries to patients, ensuring they are aware of recommendations for follow-up and assisting with scheduling and coordinating follow-up appointments as needed.
  • Communicate efficiently with patients, providers, and care teams, demonstrating comfort with in-person and virtual technologies.
Requirements
  • At least 1 year of customer service experience.
  • Proficient with technology, including computer hardware and programs, and smart devices such as phones or tablets.
Preferred Qualifications
  • Current nursing, medical, social work, psychology, or pharmacy student.
  • Successful completion of NA, EMT, or HUC program.
  • Experience with medical terminology, Epic Health Records, telephonic customer experience, and previous work in a healthcare setting.
What We Offer

Fairview Health Services is committed to supporting the growth and development of our employees. We offer a competitive compensation package, including medical, dental insurance, PTO, 401k/403B, and opportunities for professional development and advancement.


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