Patient Care Coordinator

1 week ago


Rocky River, Ohio, United States Cleveland Clinic Full time
Join the Cleveland Clinic Family
At Cleveland Clinic, you will be part of a team dedicated to providing exceptional healthcare services. We are recognized as one of the leading healthcare institutions in the nation.

Your Role as a Patient Service Specialist
As a Patient Service Specialist at Beachcliff Family Medicine, you will be responsible for delivering comprehensive and proactive customer service to our patients and visitors throughout their entire visit.

Key Responsibilities:
1. Investigate, triage, and resolve patient inquiries using the established HEART Model to ensure an outstanding experience.
2. Create a welcoming environment by demonstrating exceptional customer service based on Cleveland Clinic's START with Heart model.
3. Manage patient needs in waiting areas, actively engaging with patients and resolving issues.
4. Conduct patient registration, insurance verification, and appointment scheduling while ensuring accuracy and a positive patient experience.
5. Facilitate billing functions and maintain compliance with organizational standards.
6. Encourage the use of front-end technology, providing guidance and training to enhance patient comfort.
7. Support process improvement initiatives and participate in patient outreach activities.

Qualifications:
- High School Diploma or GED required.
- Minimum of two years of experience in patient registration, appointment scheduling, or customer service.
- Strong communication and organizational skills are essential.
- Ability to adapt to changing technology and processes.

What We Offer:
At Cleveland Clinic, we value our caregivers and offer resources for personal and professional growth, comprehensive benefits, and a supportive work environment. You will be part of a family united by shared values and a commitment to providing the best care possible.

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