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Customer Service Representative
2 months ago
As a Customer Support Representative, you will be the primary point of contact for our Spanish-speaking customers, providing assistance with inquiries, service requests, billing questions, and other utility-related issues. You will also provide support to English-speaking customers as needed.
Key Responsibilities- Handle inbound customer calls and emails in both Spanish and English.
- Provide accurate information about utility services, billing, and account management.
- Resolve customer inquiries and complaints efficiently and professionally.
- Process service requests, payments, and account updates.
- Assist customers in setting up new utility services and transferring existing services.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with other departments to resolve complex issues.
- Stay updated on company policies, procedures, and service offerings.
- Contribute to a positive customer experience by demonstrating patience, empathy, and problem-solving skills.
- Spanish language proficiency (6 years of experience required)
- Telephone etiquette
- Active listening
- Follow-up
- Customer relations
- Customer support
- Basic software skills
- Basic computer skills
- Typing skills
- 2 years of experience
- Experienced level
