Customer Service Representative
5 days ago
Overview
Company Overview: ImageFIRST Healthcare Laundry Specialists is the largest and only national linen rental and laundry service specializing in the healthcare market. We provide linen, patient gowns, scrubs, and more while managing our clients' linen inventory for cost management.
Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for establishing, maintaining, and building strong customer relationships through responsive and creative sales and service strategies.
Responsibilities:
- Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude, and maximize customer contract term.
- Route Management: Manage route to maximize efficiency, productivity, and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles.
- Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities, and meet or exceed sales objectives.
- Product Management: Load outs, inventories, quality-stains/damage, tape changes.
- Product Knowledge: Pricing, codes, colors, sizing, changes/quantities, availability, product application.
- Load Truck: Organization, night before service, invoices, check rails, count-by-man, linen control sheet, maintain route books.
- Unload Truck: Check-in, empty soil carts, weigh carts.
- Account Appearance: Organization of rails, hanger racks, plastic, wet bags, posters, and repaid bags.
- Truck Maintenance: Timely communication of repairs, PM, accidents.
- Paperwork: Work order preparation and follow-up, invoice accuracy, credits, collection requirements.
Requirements:
- Minimum Qualifications: Minimum of 3 years of experience within sales or a route sales role, ability to lift 25 pounds on a frequent basis, ability to drive commercial motor vehicle for up to 10 hours daily, High School Diploma or equivalent, Valid Driver's License and Excellent Driving Record, Sense of direction/knowledge of area.
Benefits:
- Weekly pay
- Medical, Dental, Vision
- Pet, Legal, and Hospital Indemnity Insurance
- 401k (match)
- Paid Time Off Package
- Tuition Reimbursement
- Referral Program
- Great company culture
- Collaborative team environment
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